Warranty
Everything we build is covered against defects. Here is what that means for each system.
| System | Term | Covers |
|---|---|---|
| StarterKit | 1 year from delivery | Equipment we supply, against defects in materials and workmanship under normal use |
| AutoKit | 1 year from delivery | Equipment we supply, against defects in materials and workmanship under normal use |
| Our Commercial Production Racks | 12 months from installation completed or accepted | Equipment we supply, and installation work conforming to the quote |
Third party components such as pumps, timers and lights carry their manufacturer's warranty, which we pass through to you where it can be transferred.
What we do. If a covered part fails, we repair it, replace it, or refund what it cost, our choice, within a reasonable time.
Not covered
- Normal wear of consumables such as grow mats
- Misuse, neglect, or running a system outside its published specifications
- Water quality, nutrient chemistry, pests or growing practices
- Your utilities, structures, site conditions or staff
- Modifications, relocations or repairs we did not do or approve
Warranty service does not extend the original term. Our Commercial Production Racks are covered by the warranty in your signed agreement, which this page summarizes.
Making a claim. Email chad@urbangreens.co with your order number, a description and photos.
Greenspaces LLC dba Urban Greens, 1135 E College St, Iowa City, IA 52240